Terms of Service

 

MEET AND GREET
Prior to the service being carried out, Pet Champion will meet with the client and their pet to introduce themselves, the services and ensure the pet and the owner are comfortable with Pet Champion. This gives the client the opportunity to talk through the habits and needs of the pet, and discuss the services that you want from Pet Champion.
CANCELLATION FEES
Cancellation fees only apply if Pet Champion turns up to the client’s house for the service. There is no need for 24 hours notice.
PAYMENT FOR SERVICES
Method of payment for services will be discussed with all clients on an individual basis – whether it be by cash, cheque, or electronic payment. 
ENTRY INTO THE CLIENT’S PROPERTY
Clients must provide a spare key for Pet Champion to access the property. When not in use, the client’s keys will be placed in a secure safe for added security. Pet Champion team are DBS checked/certified
IN CASE OF AN EMERGENCY WHILE PET CHAMPION IS ON DUTY
If the client’s pet is unwell and needs immediate attention from a vet, Pet Champion will contact the client’s vet direct. Pet Champion will also have access to a 24 hour vet should an emergency occur out of the client’s vet’s operating hours. In an emergency, Pet Champion will take the pet to the vet, unless the client has specifically stated otherwise. Pet Champion will not be accountable for the incurred costs of the vet visit – all clients must have an agreement with their vet regarding payment – in an emergency Pet Champion will take the pet to the vet and the incurred costs of the vet visit must be paid for by the client. Pet Champion will retain all receipts and written communications with the vet for this purpose.
ON WALKS WITH A PET
All dogs will be on the lead when going for a walk – unless specific requirements from the client state otherwise. If dogs off the lead begin to exhibit aggressive behaviour to other people or animals, they will be returned to the lead for their safety and others.
PET CHAMPION IS FULLY PREPARED
At the initial meeting with a prospective client Pet Champion will show the client a DBS (CRB) form, and a certificate showing that Pet Champion is trained in Animal First Aid .
Pet Champion is fully insured.
ALL INFORMATION GATHERED BY PET CHAMPION IS CONFIDENTIAL
All information passed to Pet Champion or gained from the enquiries page on Pet Champion’s website with regards to the client’s personal information and the pets’ information will be strictly confidential – in accordance with the Data Protection Act 1998.
AGREEMENT
By taking on the services of Pet Champion, the client agrees to all these terms of service.